Warren Averett Staffing & Recruiting is seeking a Technical Support Analyst for a client in the Huntsville, AL area. Our ideal candidate will have 3+ years of experience in Network and Voice Support with Cisco Voice and Cisco CallManager.

Responsibilities:

  • This position will require the candidate to provide technical support to include, but not limited to, the following areas: 
    • ServiceNow
    • Network support
    • Telephony support for phone systems using POTS, Centrex, PRI, and SIP circuits.
    • Supporting a Virtual Environment. 
    • Various health care applications
    • All Microsoft products
  • Candidate(s) shall stay informed of all changes to the networking and voice services that affect clients.  Candidate(s) will be required to provide technical support for both project and day-to-day support each day.  In addition, the candidate(s) must maintain records of correspondence received and responded to.  
  • Previous technical experience in an enterprise level environment is highly desired.
  • Candidate(s) must possess the following:
    • excellent communication skills, both written and verbal
    • above average ability to interpret, analyze, troubleshoot and resolve technical problems 
    • must have a strong working knowledge of and experience with computer network hardware, software and peripheral devices in a diverse environment

Requirements:

  • Associate degree in a Technical or Computer Discipline or related field
  • 3-4 years of experience with:
    • Cisco Network Infrastructure
    • Cisco CUCM Telephony
    • Cisco CallManager
    • VoIP/SIP

Preferred:

  • Certification(s) preferred but not mandatory
    • CCNA Network
    • CCNA Voice

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