Title: Job Location Address: Neighborhood: Duties: Perks: Required Skills: Preferred Skills:The North America Shared Service Accounts Payable Technician – AP Customer Care will maximize relationships with our suppliers by meeting vendor requirements and expectations from the receipt of invoice to settlement of payment. This person will serve as the primary contact for vendors and be responsible for resolving invoice issues and vendor statement reconciliations.

Quickly respond and resolve internal customer and external supplier inquiries via phone and/or ticket within the Accounts Payable service level agreement. Inquiries will include payment status, discrepancies in payments/invoices, PO set up errors, tax issues and more. Lead resolution plan with the operations and procurement when necessary.

Identify issues the vendor is experiencing, determine the cause, and communicate and coordinate with business to ensure necessary action is taken to resolve them. Responsible for all documentation and determining when an inquiry is considered resolved.

Reconcile vendor statements to our open liabilities. Respond to financial audit requests sent in by our suppliers that confirm the open invoices on account. Track and report on invoice issues monthly and any miscellaneous job-related duties as assigned.

What do you need for this role?

• High School Diploma/GED and 2+ years of accounts payable experience
• Associate or Bachelor Degree preferred.
• Experience in and Accounts Payable role providing direct support and care to customers.
• Proficiency with Microsoft Office (Word, PowerPoint, and Outlook), with emphasis on complex Excel spreadsheets
• Experience with any applicable systems such as Ariba, Fieldglass, Maximo, Tradeshift, SAP, Service Now)
• Strong verbal and written communication skills
• Strong Customer Service skills
• Demonstrated problem-solving and analytical skills
• Strong organizational skills and attention to detail
• Strong interpersonal and relationship-building skills
• Strong conflict resolution skills
• Ability to effectively work with employees at all levels within the organization and external vendors
• Demonstrated ability to work independently and within a team environment
• Ability to work in a high paced, continually changing business and work environment and manage multiple priorities
• Results-oriented
• Organized and detail-oriented

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